Zach Davis, owner of Brown Industries, explains how his approach to customer service makes them different. Because issues can arise in production, Zach believes in keeping their customers informed. The company gives advance notice of any issues or delays that can shift their deliveries to a later date.
Transcript:
“Something I didn’t know before I bought the company, but I’ve come to learn, especially about the industry as a whole, is there are not a lot of young energetic owners or people trying to grow businesses in this space. First and foremost, it’s just effort. We care deeply about our customers and the work that we do, and we’re passionate about the work that we do. That shows in what we deliver to our customers.
I think that another big differentiator for us as a company and considering our competitors is just the way that we handle customer service. Machining is a very complicated task and there are often times un-forecasted complications that arise in the process as you’re producing something new, especially that you’ve never done before.
What that means is that often machine shops get absorbed in trying to solve those problems and completely forget to tell their customer that they’re going to be late on a delivery. For us, what we really prioritize giving advance notice. If something unexpected comes up and we’re not able to meet a delivery date, giving that advanced notice and working with the customer to make sure that our priorities are where they want them to be is really pivotal to our success.”
Contact Us Today
Brown Industries is a local machine shop serving customer companies nationwide with comprehensive B2B machining services for diverse businesses and their needs. We offer high-quality precision work from the smallest parts to the largest product you can design.
Centrally located in Kansas City, Missouri, Brown Industries handles machining and manufacturing for automotive, aerospace, food and beverage, construction, biomedical, OEM, and other industries. Our experts can help with nearly any type of part fabrication, from the initial creation of parts or prototypes to the full production of a finished product. All the precision machining and welding services are done in our KC location. Contact us today to discuss your next new product.
